Student Services

Overview

The Division of Student Services and Enrollment Management at MWCC offers an extensive array of support services and programs to enhance each student’s academic, career, and personal development. These services include academic advisement, financial aid, records, transfer guidance, job placement, career planning, personal counseling, student life, health and wellness center, and services for students with disabilities. Students are encouraged to become thoroughly familiar with these resources and to use them as often as they wish.

Vision

Student Services is a mutually committed team of student affairs professionals dedicated to excellence, innovation, and appreciation of diversity. In partnership with campus colleagues, we contribute to students’ successful educational experience, support an actively engaged and diverse student body, and challenge students to become leaders in their community and the world.

Mission

Student Services advances the College’s mission by facilitating student learning and development for maximizing academic and personal success. We create a positive, inclusive, and challenging learning environment that encourages self-motivation and fosters leadership development and life skills. Through engagement with our essential services and programs that promote the intellectual, physical, and emotional well-being, our students transform their potential to match their highest aspirations.

Values

We value a student-centered community where:

  • education and advancement are open to all learners who dedicate themselves to identifying their personal goals and challenges and strive to achieve their maximum potential;

  • collaboration exists in the spirit of teamwork, learning, and creativity;

  • communication is respectful, open, and continuous;

  • integrity guides our sense of honesty, fairness, and compassion;

  • diversity and inclusion are embedded in our work;

  • innovative processes bring about the advancement of knowledge;

  • personal growth, and sustainable change; and

  • excellence is achieved through best practices, knowledge, and demonstrated expertise.

Advising Services

Academic advising at MWCC is an intentional teaching and learning collaboration between faculty, student, and advisors focused on empowering students to articulate and achieve their goals, while cultivating individual growth.

Students are assigned faculty or staff advisors based on their academic program. Throughout their enrollment at MWCC, advisors guide students by: helping them select courses that meet degree requirements; explaining academic standards, college policies, and procedures; and helping students access support services. Students should meet with advisors often to ensure they are making wise academic and career decisions. They should also consult with their advisor prior to adding or dropping courses, before changing curricula, if they are experiencing difficulty in courses, or having problems that interfere with educational progress.

Academic Advisors provide a variety of workshops to students on an ongoing basis. Topics include

  • Student Success Skills
  • Program of Study
  • Career Planning
  • Financial Literacy 
  • Transfer 

For a full list of workshops see http://mwcc.edu/advising

Although faculty and staff advisors are available to assist students in achieving educational goals, students are responsible for making sure they meet degree requirements and other graduation criteria. It is extremely important that students follow their advisors’ recommendations to prevent unnecessary problems. Students may request an advisor other than the one assigned to them. Evening and online students have advisors available to them through the at the Gardner Advising Center as well as at both the Leominster and Devens Campuses. To schedule an appointment with an advisor, please call 978-630-9109. 

Career Services

Career Exploration

Establishing a career goal should be a thoughtful and deliberate process. Students interested in exploring career opportunities for the first time, or those changing career direction, are encouraged to work closely with the career counselors. A variety of career assessments are available to students for identifying their personality type or interests and skills, valuable information that will assist them in making appropriate career decisions. Career Counselors provide a series of workshops to teach students how to explore, access, and utilize career tools and create an individualized career plan. http://mwcc.edu/advising/advising-at-mwcc/advising-workshops/career

Career Planning and Job Search

Career Planning and Job Search Services are offered to students seeking full-time, part-time and temporary employment by providing job search skill building seminars and one-on-one sessions on resume building and cover letters, interviewing skills, professional portfolio preparation, and navigating a job fair.  Local employers post job openings online and visit campus weekly during the academic year offering a variety of major specific and general job opportunities.  An annual job fair is held in the spring providing students with an opportunity to meet face-to-face with employers and to discuss potential job opportunities.  For assistance with the job search process, including resume preparation and learning how to utilize the online job posting system, please stop by room 135 or contact pbrewerton@mwcc.mass.edu.

Health Services

Health and Wellness services are provided by the college nurse/health services coordinator. The Health Services office is open Monday through Friday, 7:30 a.m.– 4:00 p.m. at the Gardner Campus. The nurse is available for walk-in visits and by appointment. Nursing assessment and education are provided.  Referrals are made to appropriate health care providers. The staff offers holistic health care that is respectful of each individual‘s mind, body, and spirit.

IConnect

iConnect is MWCC’s student portal. By logging into iConnect students can access Gmail, Blackboard, and WebConnect with a single sign on. Other highlights include personalized announcements and an events calendar keeping students informed of everything happening at MWCC. The portal is accessed by going to iconnect.mwcc.edu. Students use their MWCC username and password to log into the portal. Students without a username and password may obtain one by going to the site. This username and password will allow you access to iConnect, on-campus computers, the student wireless network, as well as the following student systems:

Student email is provided via Google’s Gmail. Your email address is your username@mwcc.edu and your email account is accessible from iConnect. It is important to check for new email messages regularly as this is the email account used by faculty and staff to communicate with you.

WebConnect is part of our student information system. It is where you go to register for classes, find out about financial aid awards, check class schedules, get your grades, obtain transcripts, review and pay your bill, and more.

Blackboard is the student learning system. This is where instructors post class information such as your class syllabus, assignments, and documents. It also contains class discussion boards as well as other learning related resources. Not all instructors use Blackboard. If you do not see one of your courses listed in Blackboard contact your instructor to find out if Blackboard is being used for the course.

Etutoring is an online tutoring system providing professional tutors 7 days a week for help with math, accounting, statistics, biology, anatomy and physiology, nursing, chemistry, and writing. Look for the eTutoring link on iConnect.

Job Planning and Placement

Job placement services are offered to students seeking either full- or part -time employment. Full- and part-time positions are posted online for all interested students and alumni. Job openings from employers in business, industry, social services, criminal justice, and health fields are included. MWCC’s job referral system assists students in obtaining employment related to their field of study. Seminars and individual sessions on resume writing and interviewing techniques are also offered. An annual job fair is held during the spring semester, giving students the opportunity to meet and interview with employers. Employers visit the college campus during the academic year with full- and part-time openings. For assistance with the job search process, including resume preparation and job postings, stop by the career placement office in room 135 or call 978-630-9254

Mental Health Counseling

Licensed mental health professionals are available to support and assist students as they cope with personal difficulties that may be interfering with their academic progress. Counseling staff offers crisis intervention, psychoeducational programming, and outreach workshops. Counseling is confidential, short-term, goal-oriented, and free of charge. Personal counselors can also assist students with referrals to outside services in cases where extended therapy or specialized assistance is required. Consultation to faculty, staff, and students is also provided. Please call 978-630-9568 to schedule an appointment.

Services for Students with a Diagnosed Disability / Promoting Academic Success

At MWCC we are committed to providing quality services to all students. Students with a diagnosed disability are entitled to receive services that promote academic success in their college experience. Under the mandates of the American Disabilities Act (ADA) and the section 504 of the Rehabilitation Act, any individual that has an impairment that “substantially limits” one or more “major life activities” such as seeing, hearing, learning or walking; have a record of such impairment; and/or is regarded as having such impairment are ensured to have equal access and opportunities for success.

Qualified persons with documented disabilities have the right to receive reasonable accommodations that will facilitate full participation and inclusion in courses, examinations and activities related to their educational and co-curricular experience. Approved accommodations depend upon the particular disability and are granted for the classroom and/or testing setting.  Accommodations may include; the use of assistive technology, note taking, reader, scribe, use of a tape recorder, seating arrangements, reserved parking, extended time and /or a quiet setting for testing.  A team of qualified professionals is available to every student who voluntarily discloses a disability. To request information and / or for disclosure procedures and provision of services for students with disabilities, contact the Coordinator of Disability Services at 978-630-9120.

Adaptive Lab Services

Reasonable accommodations for students with a diagnosed disability are provided after disclosure and approval of the Coordinator of Disability Services.  Procedures for accessing accommodations are provided when the students present a disclosure letter with recommendations of out of classroom testing and/or the use of adaptive technologies.

The adaptive lab provides accommodations such as textbooks in electronic format, conversion of texts and classroom materials to Braille, enlarged print material, and extended or low distraction testing settings for students with approved accommodations.  The adaptive lab specialist assists students with the use of adaptive equipment and instruction in the use of specialized technology.

The Career and Technical Education Program

The Carl D. Perkins Basic Allocation Federal Grant funds the current education program that provides a variety of services to students enrolled in occupational programs at the college. These services assist students in reaching their academic and career goals through academic support as well as personal and career counseling. Individual services are provided for students, along with group workshops, printed information, and seminars on topics such as all aspect of industries, success strategies for students in special populations, academic program requirements, job requirements, resume writing, interviewing skills, job readiness, and occupations that are non-traditional for a gender.

TRIO Student Support Services Programs

Mount Wachusett Community College has two TRIO Student Support Services (SSS) programs funded by the U.S. Department of Education. In accordance with TRIO eligibility requirements, the programs provide services to students from families where neither parent has earned a four-year degree, who have documented disabilities, or who come from limited-income backgrounds. The programs are designed to help students persist in college until graduation and to assist those who wish to transfer to a four-year institution. The programs are:

Rx Program: This program is designed to specifically help eligible students pursuing a career in a health science major and accepts a maximum of 120 students every year.

Visions Program: This program is designed for all other majors and accommodates a maximum of 200 students.

Both programs offer intensive, personalized support to students. Services include: academic, personal, and transfer counseling; professional tutoring; study skills and life skills seminars; faculty feedback; career awareness; access to a computer lab; supplemental instruction; and learning disability services.

Motivated students who meet at least one of the eligibility criteria and are in need of academic support are strongly encouraged to apply. For an application and additional information, please call 978-630-9297 or visit http://mwcc.edu/triosss.